Prime Parking Terms & Conditions
1. Introduction
These Terms & Conditions govern the use of Prime Parking services and access to the website. By purchasing, applying for, or using any Prime Parking service, you agree to the terms outlined below.
Prime Parking provides access assistance and parking-related services within approved London parking zones.
2. Parking Access
Monthly parking can be purchased online for every covered zone except Wandsworth, which is currently sold out and offers a free waiting list. No availability or pricing approval is required before checkout.
Parking access is subject to:
- Our confirmation that parking is ready for your chosen vehicle and zone
- Local parking regulations
- Vehicle compliance requirements
Access does not guarantee a permanently reserved parking bay unless explicitly stated.
3. Customer Responsibilities
Customers are responsible for:
- Providing accurate vehicle and contact information
- Valid V5C or lease agreement, and insurance schedule (not certificate)
- Ensuring vehicle tax, insurance, and MOT requirements are valid
- Following all local parking regulations and restrictions
- Parking only within approved and designated areas
Prime Parking accepts responsibility for fines issued in error and penalties.
Prime Parking accepts no responsibility for towing or enforcement actions resulting from misuse or unauthorised parking.
4. Payments
Monthly parking costs £297 in all covered boroughs except Kensington and Chelsea, where it costs £397. Payment is taken at checkout. Joining the Wandsworth waiting list is free and does not reserve parking. We will confirm when you can start parking.
Monthly plans renew automatically unless cancelled in accordance with the cancellation policy. Cancellation before your agreed parking start date is free and includes a full refund. After parking starts, you may cancel for the next billing date with no additional notice period or cancellation charge. Your parking continues until that date. See the refund and cancellation policy. The permit is automatically cancelled after 7 days of missed payment. Failure to complete payments may result in suspension or termination of parking access.
5. Availability
Wandsworth is currently sold out. Customers can join the waiting list for their chosen Wandsworth zone. All other covered zones are available for online purchase. The availability of an individual parking bay varies, and a zone permit does not reserve a bay.
Prime Parking does not guarantee uninterrupted availability in all areas at all times.
6. Limitation of Liability
Prime Parking is not liable for:
- Vehicle damage
- Theft or loss
- Delays caused by third-party systems or councils
Customers use the service at their own discretion and responsibility. We do cover parking fines issued in error.
7. Service Changes
Prime Parking reserves the right to:
- Update pricing
- Amend service availability
- Update these Terms & Conditions at any time
Continued use of the service constitutes acceptance of any updated terms. We don’t modify parking zones.
8. Contact
For support regarding these Terms & Conditions, please contact the Prime Parking support team: info@primeparking.space
9. ZonePass
ZonePass is a separate London Congestion Charge service for one registered vehicle. It does not include parking permits, ULEZ or other road charges.
The standard monthly price is £197. Customers who join while the £157 offer is available keep £157 per month while their subscription continues without interruption. The offer will close to new subscribers at a later date. No closing date has been announced. If you cancel and later rejoin, the price available when you return applies. The agreed price is shown before payment.
The first payment and monthly billing begin when you pay, including if you select a later service start date. Review and accept this at checkout. Payment does not itself confirm service coverage. Wait for confirmation of your vehicle, service and start date before relying on ZonePass.
Cancellation before the agreed service start date includes a full refund. After the service starts, cancellation takes effect at the next billing date, without an additional notice period or cancellation charge. The service continues until that date and will not renew. Use your account or Contact Support to manage your subscription.
10. Referral rewards
Use the personal referral link in your PrimeParking account to introduce new paying customers. Each successful eligible referral earns the referrer £20 per month while both the referrer and the referred customer remain subscribed. Rewards are confirmed once both services have started and eligible monthly payments are verified. An enquiry or account registration alone does not qualify. Self referrals, duplicate referrals and referrals of existing customers do not qualify.
There is no cap on successful referrals or on rewards beyond the referrer's own parking bill. Rewards are checked and applied monthly. Monthly rewards reduce your parking bill. Rewards above your bill are paid separately after monthly review. They are not automatic transfers when a friend signs up.
The referred friend joins at the price shown for their chosen service. This referral scheme does not give the friend a discount or a free month. If either subscription ends, that referral stops earning rewards. Referral progress and recorded rewards are available in the referrer's account.