Help centre

Good questions.
Clear answers.

What to know before choosing a zone, and where to get help once you are parking.

Choosing a zone

What is a parking zone?

A zone is a defined area covered by a particular parking permit. The map shows the boundaries so you can find an area near home, work or another regular destination. Your permit determines which bays you may use.

Do I get a reserved parking space?

A zone permit gives access to eligible parking bays within the approved area. It does not reserve a particular bay or guarantee that a bay will be free when you arrive.

How do I choose the right zone?

Browse parking by area, or search your destination on the parking zones map. Open a zone to see its boundary and current price. Streets near a boundary can have different restrictions, so ask our team if you are unsure.

Does a zone on the map mean I can buy a permit immediately?

Yes. Choose any covered zone outside Wandsworth and select Buy monthly parking. Verify your email, add your vehicle details and pay online without waiting for a quote or availability approval. Wandsworth is sold out, so its zones offer a free waiting list instead. We will separately confirm when you can start parking.

Getting started

What information will you need?

Have your email address, vehicle registration and contact details ready. Select your zone, verify your email and add your details before secure checkout.

When can I start parking?

Wait until we confirm that your parking is ready for your vehicle and zone. An enquiry, payment or application alone is not confirmation that you can park.

Can I use a permit for a car or van?

Tell us your vehicle registration and vehicle type. We will check what is suitable for the zone and arrangement you need before confirming access.

How much does it cost?

Monthly parking is £297 in every covered borough except Kensington and Chelsea, where it is £397. Wandsworth is currently sold out, and joining its waiting list is free. Review the monthly subscription and cancellation terms before paying. See the price guide.

Using your permit

Can I park anywhere inside the boundary?

Only use bays covered by your permit. Check the signs beside the bay each time, including operating hours, vehicle restrictions and temporary suspensions. Yellow lines, loading bays, disabled bays and other restricted places are not automatically covered by a zone permit.

Can I change my vehicle or parking zone?

Contact the team before using a different vehicle or zone. A change may need a new application or approval. Keep parking with only the vehicle and zone we have confirmed.

How do I manage my monthly parking or cancel?

Open your parking in your customer account and choose Cancel parking. Cancellation before your agreed start date is free and includes a full refund. Once parking has started, it continues until the next billing date and will not renew. For an older payment arrangement, use Contact Support. Read our refund and cancellation policy for details.

What should I do if I receive a parking ticket?

Contact us with your vehicle registration, PCN number, incident date, location and a clear copy of the notice. Keep the original notice and note its deadlines while the details are reviewed. Do not assume that contacting us pauses a council deadline.

ZonePass

What is ZonePass?
ZonePass is the separate PrimeParking London Congestion Charge service for one registered vehicle. Parking, ULEZ and other road charges are not included. Payment alone does not confirm coverage; wait for your vehicle and service start to be confirmed.
How much is ZonePass?
The current joining offer is £157 per month, compared with the standard £197. Your £157 rate stays while your subscription continues without interruption. The offer will close to new subscribers at a later date; no closing date has been announced. See ZonePass details.
When does ZonePass billing start?
The first payment and monthly billing start when you pay, including if you choose a later service start date. This is shown for your agreement before payment. We confirm when your vehicle and service are ready separately.

Referral rewards

What do I earn for referring a friend?
You earn £20 a month for each successful new paying referral while you and that friend remain subscribed. There is no cap on successful referrals. Your friend pays the price shown for their chosen service; this scheme does not include a friend discount or a free month.
Can my rewards be more than my parking bill?
Yes. Monthly rewards reduce your parking bill. Rewards above your bill are paid separately after monthly review. There is no cap at the cost of your own parking.
How do I refer someone?
Open Refer a friend in your account and share your personal link. Your friend follows it and becomes a new paying subscriber. Read how referral rewards work.

Find the area that works for you.

Find your zone, add your details and pay securely online.

Explore the zones