Refund & Cancellation Policy

1. Monthly Plans

Cancel before your agreed parking start date for a full refund and no cancellation charge. Once your parking has started, cancellation takes effect at your next billing date. You can continue using your confirmed parking until that date, and your monthly subscription will not renew. There is no additional notice period or cancellation charge. The current paid period is not refunded once parking has started, except where required by law.

For monthly parking purchased through My PrimeParking, open your parking in your customer account and choose Cancel parking. For an older payment arrangement, use Contact Support so we can stop the correct subscription. Your statutory rights are not affected.

2. Annual Plans

Annual plans are discounted commitments and are generally non-refundable after activation.

Requests may be reviewed on a case-by-case basis.

3. Failed Applications

If an application cannot be approved or fulfilled, eligible customers may receive a full refund if the permit is not approved. 

4. Chargebacks & Disputes

Customers experiencing billing issues should contact support before initiating payment disputes or chargebacks.

Unauthorised or fraudulent chargebacks may result in suspension of services.

5. Service Misuse

Refunds will not be provided for services misused or for customers who violate parking regulations or Terms & Conditions.

Contact Support

Customer Support

Prime Parking Support Team

Support Hours:
Monday – Friday
9:00 AM – 5:00 PM (UK Time)

Average Response Time:
Within 24 business hours

Support Enquiries:
info@primeparking.space

For all account, billing, parking access, or application support requests, please get in touch with the support team using the details above.